Microsoft

History of Microsoft

The company was founded by Bill Gates and Paul Allen in 1975 and generated profits of $16,000. In the 1980s microsoft flourished as it provided the operating system DOS for IBM’s PC.

Today Microsoft is an international company present in 102 different countries, employing 76,000 people and generalting a profit of $44.28 billion per year.

Microsoft takes up 18.3 million square feet of office building space and is ranked 15th in the world's top 500 companies. Microsoft's has driven 93% of the world's desktop computers since 1991 and its office software dominates 90% of the market and earns the company $9 billion a year. In 1990 Microsoft became the first software company to reach $1 billion in revenue. In 2003 Microsoft's revenue increased by $3.82 billion to $32.19 billion with a net income of $9993 billion. Although Microsoft have been accused of fraudulent accounting in order to show profit.

The company headquarters are in Redmond, Washington, USA. Microsoft have ownership of MSNBC cable television network, the MSN Internet portal, and the Microsoft Encarta multimedia encyclopedia.

The company has faced much controversy over the years as many have attributed their success to their illegal monopoly over operating systems which effectively pushes competition out of the market. The company has faced legal proceedings aroung the world and have been found guilty on the charges of holding an unfair monopoly. However, as microsoft are an extrmely rich compnay, the finacial penalties they face are insignificant and they often pay their way out of any legal obligations to rectify this monopoly. ^[1]

Microsoft’s Philanthropy

Bill Gates likes to consider himself above all as a philanthropic man. At the Government Leaders Forum he quoted Carnegie: ‘he who dies rich dies disgraced.’ Although Gates found the funny side to this, saying that he was still working on it, his charity has been described as the ‘Microsoft of charities’. The Bill and Melinda Gates Foundation was launched by a donation from Bill Gates of £54 million in 2000. Gates has a very philanthropic public image and has joined Bono on the cover of Time magazine as Humanitarian of the year and was voted 8th in the list of “Heros of our Time” by the New Statesman.

However, the ‘Microsoft of charities’ may hold alternative meanings as it has been criticised for disinvestments. In January the Los Angeles Times exposed the foundation for investing over £254 million in oil companies including Royal Dutch Shell, Exxon Mobil, Chevron and Total who were being accused of causing health problems in Nigeria which, ironically, is another area of funding for the trust.^[2]

International Conflicts

Microsoft have faced criticism and legal action around the world. The main accusation are that they constitute a monopoly and effectively push competitors out of the market. The court cases in the US and Europe give some indication of how they conduct their business and political activities.

Microsoft: US Conflicts

Microsoft: European Conflicts

Microsoft's Involvement with UK Public Services

NHS UK

The UK's National Health Service has a nine-year licensing deal with Microsoft, claiming that it will amount to savings of £330 million. The discount come from the licensing fee but is suspicious, as the NHS was not paying this fee in the first place.

The December announcement was followed by a Bill Gates summit with Richard Granger, the IT director general for the NHS and Secretary of State for Health John Reid. This meeting was followed by discussions between Granger and Microsoft CEO Steven A. Ballmer which ultimately lead to the deal.

The contract, in effect, ties the NHS into a single supplier for desktops, and in that sense flies in the face of advice from the Office of Government Commerce in its OSS report to :"determine whether current technologies and IT policies inhibit future choice; and if so consider what steps may be necessary to prevent future 'lock in'". The OGC has been evaluating open source precisely because it needs government departments to have an alternative to Microsoft.

This standardisation is effectively eliminating smaller suppliers, for example EMIS who claim that although they produced the most widely-used GP system they have been unable to gain contracts with any of the five English Local Service Providers (LSPs) for the NPfIT, claiming that

"The conditions that would have been imposed on it were "untenable." In a letter stating its position the company claims the "NPfIT is intent on standardising NHS I.T not by encouraging innovation and competition but by monopolising the market place..." ^[3]

NHS Wales

In 2006 the Welsh NHS made a deal with Microsoft for desktop and mobile computing software claiming that it would lead to savings of £8.5 million. The deal includes 35,000 desktop software licences and incorporates all local health boards and trusts in Wales for three years.

Health workers will receive IT vouchers and "home -use" scheme will allow staff to purchase cheaper software licences for their home computers.

The Health Minister at the Welsh Assembly Dr Brian Gibbons, the director of IM&T Mike Lugg and the head of IT in Bro Morgannwg Carol Mustad have all commented positively on the new deal. ^[4]

Microsoft Scotland

Microsft Edinburgh 127 George Street Edinburgh EH2 4JN

08706010100

Microsoft Workers

Raymond O'Hare

Microsoft Scotland have a work force of 40 people mostly working in sales and technical support

Scottish Company Investors

Scottish Widows Investment Partnership

Aegon UK

Scottish Equitable

Aberdeen Asset Management

Microsoft's Involvement with Scotland's Public Services

Microsoft has fiercely lobbied the Scottish Executive to have access to Scotland’s public services. The Scottish Executive and Microsoft are both clients of the lobbying agency 2Collaborate, which may account for Microsoft’s success in gaining public service contracts.

Police Force

On the 11th August 2005 Central Scotland Police announced that Microsoft Windows would replace some open source technologies and Charteris plc, a Microsoft partner, is providing training and consultancy.

“Central Scotland Police is basing its IT system on the Microsoft platform because its internal study shows that it offers the best value in total cost of ownership, ease of use, interoperability, reliability and support,” said Nick McGrath, head of Platform Strategy for Microsoft Ltd. “Central Scotland Police estimates that it could save 30 percent on IT maintenance costs and 25 percent of IT staff’s time by using Microsoft technology.”

NHS Scotland

NHS Scotland has signed a national deal with Microsoft to supply office software and desktop operating systems at a discounted rate, saving an estimated £8m. Software will be provided to NHS Scotland through an appointed reseller, Trustmarque Solutions.

The recent deal between Microsoft and NHS Scotland followed public criticism by Microsoft that NHS Scotland was wasting billions on IT

Microsoft’s former director for Scotland, Gordon McKenzie publicly criticised NHS Scotland for it's inefficiency and claiming that the NHS in Scotland pays four times more than the English health service for its IT systems.

"But NHS Scotland is still operating in a piecemeal way," said McKenzie. "Royal Bank of Scotland has 100,000 employees and one IT system. The NHS in Scotland is about the same size, but there are 14 NHS trusts and even within each trust there may be four different systems. They even have different e-mail systems."

McKenzie said there was "no plan for convergence" in the NHS and that the public services, including local government, could be heavily streamlined so there was one system for HR, one for payroll, and even one council tax across Scotland, but he said Microsoft was "making more money out of the mess". ^[5]

Shared Services

Shared Services was born in the 1980s when large corporations adopted the strategy to improve efficiency. Since then the American, Canadian, Australian, New Zealand and UK governments have adopted shared services.

According to the Scottish Executives publication ‘A Shared Approach to Building a Better Scotland: A Consultation Paper on a National Strategy for Shared Services’ shared services will be the best method for increasing the efficiency of Scottish Public Services. They set out five main aims including

1. To be user focused and personalised, organised around users and citizen needs and aspirations, not convenience of the service provider 2. Drive up quality and encourage innovation 3. Continue to improve efficiency and productivity 4. Be joined up and minimise separation 5. Ensure strong accountability

The Executive have created supportive work streams such as the Efficient Government Initiative, The McClelland Review of Public Procurement in Scotland, The integrated Services and Governance Modelling Project, Review of Local Government Finance Best Value Framework Modernising Government.

The shared services strategy has been developed with the Efficient Government Initiative which was launched in Novemeber 2004 but has ties with the other initiative mentioned above. The Shared Services Strategy has the following objectives

1 Identify and realise opportunities for efficiency savings and service improvements to be gained through the adoption of shared service initiatives 2. Promote the development of shred services, processes and systems that are resilient to changes in service delivery structures and boundaries and better able to meet the needs of joined up public services. 3. Build on the standards and infrastructure being put in place through the modernising Government Customer First and e-card initiatives and ideas developed through the Efficient Government Fund.

Opportunities for the shared services fall into two categories

1. Support functions such as Accounting, Payroll, Procurement, Human Resources, Facilities, Information and Communication Technology 2. Common Operational processes and systems that underpin front line services and which are duplicated across multiple organisations.

The Minister for Finance and Public Service Reform Tom McCabe estimated savings of between £250 million and £750 million a year across the whole of the Scottish public sector.

"The Executive is committed to spending taxpayers' money as efficiently and effectively as possible. This new shared services strategy on which we are seeking views is a central plank of our Efficient Government initiative which aims to tackle bureaucracy and duplication in the public sector." ^[6]

In formation Technology is second in the top six most popular areas for shared services. Institutions such as Scottish Enterprise and NHS Scotland have implemented national shared support services and smaller organisations such as Glasgow City Council, the city of Edinburgh Council and the Scottish Executive have implemented internal shared support. This can be a very efficient way of opertaing public services. Tom McCabe backs the efficiency of shred services convincingly:

"Take Shared Services for example. It is a waste to have the same function replicated in each and every public body. This can be effectively tackled by sharing support services, like finance, human resources, facilities and estates and IT across the whole public sector in Scotland." ^[7]

However, this arguement may be redundant if sharing the services was not delegated by open competition. The Shared Services strategy was set up with the involvement of many big businesses such as Microsoft, Cap Gemini and Logica. David Amos met with these companies to discuss the executive’s proposals for the planned Holyrood Consultations research to determine the best way forward for Shared Services. This meeting was followed up with Amos and Microsoft on the 8th November 2006 to discuss their response to the consultation.

Microsoft representatives Caroline Findlay and Marcus Henderson also met with the head of Shared Services Jonathan Moore for an informal discussion on developing the shared services strategy. And further meetings between Microsoft and the Permanent secretary John Elvidge took place on the following dates 23/01/06, 17/03/06, 03/07/06, 08/08/06, 06/09/06, and 05/10/06. Thus, Microsoft have been greatly involved in the development of shared services and there is little doubt that their input has been strongly related to their own interests of gaining a stronger hold on Scottish public services.

Microsoft Government Leaders Forum

On the 30th January 2007 Microsoft held their fourth annual European Government leaders forum in the Scottish Parliament. The forum is a gathering of leaders including Prime Ministers, Ministers, EU Commissioners and policy advisers from across Europe. The event aims to discuss issues relating to the government, the role of technology in education and employability issues.

The announcement of Microsoft partnership with the Scottish Executive was fitting in this context. Bill gates accompanied Jack Mc Connell in a press statement highlighting the philanthropic work both the Microsoft Corporation and the Scottish Executive will undertake in helping young Scots achieve. The signed agreement aims to train 100,000 Scots in computer skills. ^[8] The project is aimed at those not in education, employment or training (NEET. this is not a new market for Microsoft as they are already involved with Learn Direct ScotlandMicrosoft envisages supporting NEET through the use of the Microsoft brand, seconding a senior person for 2/3 days per week, facilitating access to the Microsoft Partner network (1500 SMEs), all of which aim to deliver ICT solutions customers, connecting to Microsoft's existing skills and education programmes and helping ensure new programmes are practical and offering IT and software development expertise. ^[9]

The Executive identified seven local authorities 'where NEET is a particular challenge and where reducing NEET locally would make an impact nationally." ^[10]These included Glasgow, West Dunbartonshire, North Ayrshire, East Ayrshire, Clackmannanshire, Inverclyde and Dundee.

Four high profile recruits have agreed to support the work of the NEET Programme Board in improving access to opportunities for those identified as NEET, estimated to be around 20,000.

Four recruits helping in the NEET project

Mark Adams from Microsoft

David Watt from KPMG

Euan Davidson, formerly CEO of the Princes Trust

Ray Perman from the Hunter Foundation

However, Bill Gates did not come to Scotland solely for the purpose of the forum. Gates was awarded an honorary degree by Edinburgh University. A further coincidence was that the forum was undertaken at the same time as Microsoft’s new operating systems launch, Vista. The company has invested £3 billion and expects a healthy return on those investments as Vista is expected to be used in 100 million computers by 2008.

Microsoft's Partner Companies

Charteris plc

Affiliations

Business Software Association

European Information & Communications Technology Industry Association

Computing Technology Industry Association

Institute for Software Choice

PR Firms

Edelman

APCO

G Plus

Media

MSNBC

Slate Magazine

Tech Central Station

Microsoft Board of Directors

• Bill Gates

• Steven A. Ballmer

• James I. Cash Jr. Ph.D.

• Dina Dublon

• Raymond V. Gilmartin

• David F. Marquardt

• Charles H. Noski

• Jon A. Shirley

Microsoft In Europe

Gordon McKenzie

UK Executives

Gordon Frazer

Neil Thompson

Nick Barley

Sharon Baylay

Steve Dunn

Scott Dodds

Andy Watson

Matthew Bishop

Tery Smith

Chris Parker

Alison Dodd

Bronwyn Kunhardt

David Gartenberg

Notes

1. ^ Microsoft website Board of Directorsaccessed 30/01/07
2. ^ Microsoft website Board of Directorsaccessed 30/01/07
3. ^ Microsoft website, Board of Directors
4. ^ Microsoft website, Board of Directors
5. ^Microsoft website, Board of Directors
6. ^ Microsoft website, Board of Directors
7. ^ Microsoft website, Board of Directors
8. ^Microsoft website, Board of Directors
9. ^Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[11]
10. ^Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[12]Microsoft UK Press Center Raymond O'Hareaccessed 18/02/07
11. ^ Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[13]Microsoft UK Press Center Raymond O'Hareaccessed 18/02/07
12. ^ Lucy Sherriff Microsoft says Scottish NHS must curb IT spend: Unusual advice from a vendor The Register, Published Wednesday 5th January 2005 13:25 GMT
13. ^Microsoft Website UK executives accessed 21/02/07
14. ^Microsoft Website UK executives accessed 21/02/07
15. ^ Microsoft Website UK executives accessed 21/02/07
16. ^Microsoft Website UK executives accessed 21/02/07
17. ^ Microsoft Website UK executives accessed 21/02/07
18. ^ Microsoft Website UK executives accessed 21/02/07
19. ^Microsoft Website UK executives accessed 21/02/07
20. ^Microsoft Website UK executives accessed Microsoft Website UK executives accessed 21/02/0721/02/07
21. ^Microsoft Website UK executives accessed 21/02/07
22. ^Microsoft Website UK executives accessed 21/02/07
23. ^Microsoft Website UK executives accessed 21/02/07
24. ^Microsoft Website UK executives accessed 21/02/07
25. ^ Scotsman website Billionaire, benefactor...but is Bill Gates a force for good? Microsoft and Scottish executive Agreement accessed 28/02/07
26. ^ Scottish Executive Website Scottish executive Website Shared Services Strategy
27. ^Microsoft Website [Police IT System] accessed 22/03/07
28. ^ The Register [NHS Contract with Microsoft] accessed 22/03/07
29. ^ Microsoft Website [UK executives] accessed 22/03/07
30. ^ 2Collaborate Website 2collaborate accessed 22/03/07
31. ^ NHS Scotland NHS Scotland accessed 22/03/07
32. ^ NHS Scotland pre Microsoft [Microsoft Criticisms] accessed 22/03/07
33. ^ Dispatches NHS Where did all the money go? Channel Four
34. ^ Scottish chamber of Commerce Website [Scottish chamber of Commerce] accessed 24/03/07
35. ^ Federation of Small Business [Federation of Small Business] accessed 23/03/07
36. ^ICAS ICAS accessed 23/03/07
37. ^ Law Society [Law Society] accessed 23/03/07
38. ^ SCDI SCDIaccessed 24/03/07
39. ^ Institute of Directors IoD accessed 24/03/07
40. ^ Microsoft signs for NHS Wales NHS Wales accessed 28/03/07
41. ^ Corporate Watch (2004) Microsoft: A corporate profile
42. ^ Corporate Watch (2004) Microsoft: A corporate profile
43. ^ Corporate Watch (2004) Microsoft: A corporate profile]
44. ^ Corporate Watch (2004) Microsoft: A corporate profileaccessed 05/04/07
45. ^ The Scotsman (2007) [Billionaire, benefactor...but is Bill gates a force for good?] (accessed 28/02/07)