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FirstAid.png This article is part of the Health Portal project of Spinwatch.

Capita is the UK's largest business process outsourcing company headquartered in London, with an overall market share of 27% in 2009. It has clients in central government, local government and the private sector. It has a turnover of £2.6 billion and in 2010 reported a 17 per cent rise in full-year pre-tax profits to £325 million.[1]

Health sector

According to the Health Service Journal: "As English public services enter the so-called “golden age of outsourcing”, nobody will be more influential [than Capita CEO Paul Pindar]. A rash of acquisitions and contract wins, some of which Mr Pindar took a close interest in, mean Capita now has a sizeable health business. [Pindar's] interest in the sector is underlined by his chairing of Great Ormond Street’s corporate partnerships board.[2]

It was reported in Nov 2010 that Capita is bidding to run the NHS's telephone helpline service, NHS Direct.[3]

Pindar ranks 75th in the HSJ's top 100 most influential people in health 2010.[4]


In 2015 NHS England announced a new list of approved suppliers to the NHS. The list is dominated by Capita; management consultancies PwC and KPMG; and US health insurer UnitedHealth. NHS England insists the companies who are bidding for contracts to supply support services to the GP-led commission groups will supply a range of back office functions, cutting procurement times and allowing doctors to focus on how best to spend their £70bn share of the NHS budget.' All of the firms are members of the Commissioning Support Industry Group, a 'low-profile body that affords them regular access to the senior NHS officials overseeing the creation of the new market in commissioning services.' Other members of the Group include management firms Ernst and Young and McKinsey who have also been awarded prominent roles.[5]


Access passes to MOD

In October 2017 a freedom of information request by the Campaign Against the Arms Trade revealed that Capita held 84 passes allowing its staff access to the Ministry of Defence buildings in Whitehall. Other companies included Fujitsu (50), BAE (19), PA Consulting (15) and Leonardo (13). [6]


It was reported in 2010 that Capita had donated £1.5m to the Conservative Party over the previous decade.[7]

Lobbying firms

Former lobbying firms


Paul Pindar, Chief executive, Capita.


The Capita Group Plc
71 Victoria Street
London, SW1H 0XA

52 Horseferry Road
London, SW1P 2AF



See: Private Healthcare Network Map

See: The Corporate Capture of the NHS


  1. Business big shot: Paul Pindar, chief executive of Capita, The Times, 26 Feb 2010
  2. Health Service Journal, HSJ100 2010, 17 November, 2010 (subscription required)
  3. Ellie Mae, Exposed: Capita reveals it is “targeting” NHS Direct as an outsourcing project, Liberal Conspiracy, 3 Nov 2010
  4. Health Service Journal, HSJ100 2010, 17 November, 2010 (subscription required)
  5. Jamie Doward Fears grow over ‘land grab’ of NHS by private suppliers Guardian, 2 May 2015, accessed 4 May 2015.
  6. Ministry of Defence reply 17 October 2017 to CAAT Freedom of Information request dated 18 September 2018], accessed 29 January 2018.
  7. Ellie Mae, Exposed: Capita reveals it is “targeting” NHS Direct as an outsourcing project, Liberal Conspiracy, 3 Nov 2010
  8. Register for 1st September 2013 - 30th November 2013 APPC, accessed 28 January 2015