Microsoft

Microsoft are linked closly with the Scottish Executive, selling their technology to public services such as the police force and the NHS. Recently Microsoft have been cofounders of the NOt in education or Employment Project (NEET) aiming to train young Scots who are not in Employment or education in an attempt to give them key transferable skills to compete in the job market. They are also invloved with other Scottish organisations such as Learn Direct Scotland.

Shared Services

Shared Services is a partnership between the government and the private sector aiming to use private business to run public services.

The Minister for Finance and Public Service Reform Tom McCabe etimated savings of between £250 million and £750 million a year across the whole of the Scottish public sector.

"The Executive is committed to spending taxpayers' money as efficiently and effectively as possible. This new shared services strategy on which we are seeking views is a central plank of our Efficient Government initiative which aims to tackle bureaucracy and duplication in the public sector. ^[1]

Microsoft Government Leaders Forum

The annual forum brings together Prime Ministers, Ministers, EU Commissioners and policy advisers from across Europe, marking one of the most senior gatherings of European leaders Scotland has seen.

The Government Leaders’ Forum Europe is one of Microsoft’s flagship events for government, parliamentarians, education and business leaders across the continent and is being supported by a partnership of the Scottish Parliament and the Scottish Executive.

The event provides a forum to formulate successful strategies in key areas relating to connected government, digital learning, employability skills and the transition to the knowledge economy. This year will reflect a number of Scotland’s experiences as the host country

Presiding Officer of the Scottish Parliament, George Reid MSP said:

“This conference provides an opportunity to debate key issues of engagement and economic development which affect citizens and states across Europe.

The President of Microsoft International, Jean-Philippe Courtois said:

“The Scottish Parliament offers a unique setting to hold a very interactive and participative Government Leaders’ Forum. This event offers an excellent opportunity to bring together top policy makers and industry leaders from across the continent to facilitate a discussion around the impact of ICT on parliaments and their citizens. Microsoft is grateful to both the Scottish Parliament and the Scottish Executive for their support and cooperation in bringing the GLF to Edinburgh.” ^[2]

Microsoft Government Leaders Forum Bill gates accompanied Jack Mc Connell in a press statement highlighting the philanthropic work both the Microsoft Corporation and the Scottish Executive will undertake in helping young Scots achieve. The signed agreement aims to train 100,000 Scots in computer skills ^[3] The project is aimed at those not in education, employment or training (NEET)

Microsoft's Involvement with Scotland's Public Services

Police Force

Central Scotland Police and Microsoft Launch ICT Alliance to Support the Police Modernization Agenda Migration to Microsoft technologies will increase efficiencies and deliver best practices.

STIRLING, Scotland — Aug. 11, 2005 — Central Scotland Police and Microsoft Ltd. today announced that Microsoft® Windows® has been selected as the police force’s platform of choice. Under the new contract, Central Scotland Police will replace some open source technologies with Microsoft Windows Server™ 2003, Microsoft Windows XP and Microsoft Office to support the police modernization agenda, flexible working arrangements and better engagement with other public sector partners.

Central Scotland Police and Microsoft will work together closely on a range of information and communication technology (ICT) projects. These will include an electronic document management system for better response to requests under the Freedom of Information Act, and document sharing for police staff that will help deliver best practices and achieve better value for money.

“Central Scotland Police has always been forward-thinking in its use of information and communication technology to help protect the public and provide efficient and value-for-money services to communities,” said David Mulhern, deputy chief constable for Central Scotland Police. “In the current security environment there is a growing need for local force systems and national standard systems to converge where possible, and to streamline communication with criminal justice partners. Having a committed, reliable and value-conscious software partner that shares our vision and recognizes the challenges facing modern policing is critical.”

Through the “Safer Central” policing philosophy (see below), which underpins the way in which Central Scotland Police currently operates, and Operation Advance, one of the five operational pillars of the philosophy (see below), the force has been focused on improving efficiency to deliver more effective frontline service to communities in Central Scotland.

A key factor in that drive has been value for money, and a review of the police force’s information technology (IT) department at the start of 2005 concluded that Central Scotland Police would achieve better value and greater efficiency through the following changes:

• Immediate use of off-the-shelf programs to reduce the need for customized applications

• Greater compatibility with partner organizations’ ICT systems

• Increased staff satisfaction through use of familiar technology

• Reduced number of operating systems

• Increased access to a wider range of software products

This was followed by an extensive study completed by the police force in March 2005 that resulted in Central Scotland Police’s decision to work with Microsoft through a new three-year Enterprise Agreement.

“Naturally we are delighted with the conclusions arrived at by Central Scotland Police, which enable us to prove the value and interoperability that Microsoft products offer. We look forward to working with the police force to introduce new products and services, including document and record management and collaboration technology,” said Terry Smith, senior director for Microsoft Ltd.

The benefits-based evaluation led Central Scotland Police to prefer a Microsoft solution over its legacy open-source solution that was introduced in 2000. Microsoft Windows was judged to offer the best overall value for money and operational functionality. In some areas open source installations will be retained.

“Although an open-source solution met our needs in the past, it was becoming more difficult to maintain in the increasingly joined-up environment of today,” said David Stirling, head of ICT for Central Scotland Police. “As the need for increased integration and compatibility with other criminal justice agencies and community partners grows, the value of similar infrastructures becomes more important. A shift to a largely Microsoft infrastructure gives us the ideal platform from which to drive this convergence forward.”

The decision to implement Microsoft Windows and Microsoft Office will bring a number of benefits to Central Scotland Police. The study showed that the police force will achieve significant annual savings. Charteris plc, a Microsoft partner, is providing training and consultancy.

“Central Scotland Police is basing its IT system on the Microsoft platform because its internal study shows that it offers the best value in total cost of ownership, ease of use, interoperability, reliability and support,” said Nick McGrath, head of Platform Strategy for Microsoft Ltd. “Central Scotland Police estimates that it could save 30 percent on IT maintenance costs and 25 percent of IT staff’s time by using Microsoft technology.”

The Microsoft agreement also paves the way for Central Scotland Police to introduce new ways of working for its frontline police officers.

“Previously our police officers could only access the wide range of IT solutions available to assist them in their work from their base location. This presented real difficulties when deciding on strategies to respond to community concerns,” Mulhern said. “In the future, officers will be able to go to where they can be most effective and at the same time access the full range of IT solutions, which will enable them to do their job better.”

Operational Chief Inspector Alan Douglas added, “For staff to be able to carry out their duties without the restriction of having their IT facilities at only one location will remove a barrier to efficient working and shall allow them to complete all their duties from the place where they can be most effective.”

Implementation of the Microsoft platform began in August, following Central Scotland Police’s involvement in the policing of the G8 Summit.

About Safer Central

This is the over-riding philosophy by which Central Scotland Police carries out its day-to-day business. It underpins the process by which all aspects of Central Scotland Police’s communities’ concerns are addressed and it endeavours to target these issues in an intelligence-led and meaningful way. Listening to community concerns and responding in an appropriate manner is the cornerstone of the Safer Central philosophy. The philosophy is implemented on a daily basis through five operational pillars — Safeguard, Overlord, Reassurance, Tundra and Advance.

About Operation Advance

This is Central Scotland Police’s approach to providing support to the four other operational pillars of Safer Central. It is achieved through successful implementation of key strategic initiatives and developments, currently taking place throughout the police force. These initiatives continue to transform the way Central Scotland Police delivers its services by the introduction of new technology, with a key aim to reduce the burden of paperwork, giving officers more time to do what they do best — policing their communities.

About Central Scotland Police

Central Scotland Police serve the public within the Clackmannanshire, Falkirk, and Stirling Council areas. Central Scotland Police consults widely, listens closely to its communities, works in partnership with key agencies and promotes its accessibility to the public. Central Scotland Police’s purpose is to address the public’s concerns and expectations by tackling those activities that erode the quality of life and damage the general well-being of the people of Central Scotland. It uses the skills and experience of all its staff to focus its efforts on action to: Prevent crime and the fear of crime; Pursue and detect those who break the law; Preserve peace and public order; and Promote safety and reassurance in its communities.

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The Register » Management » Public Sector »  One standard, one Microsoft - how the NHS sold its choice

Uk.gov locks itself in for a generation By John Lettice → More by this authorPublished Monday 8th November 2004 11:17 GMTFind your perfect job - click here for thousands of tech vacancies Analysis Last week the UK's National Health Service announced a landmark licensing deal with Microsoft, trumpeting savings of £330 million over the lifespan of the agreement. And what a sweet deal it was - for Microsoft. The NHS, the "largest procurer of IT services in the world" is now locked into Windows and Microsoft Office for nine years; its IT suppliers, if they wish to remain its IT suppliers, must also lock themselves in, and anyone working with the new NHS National Programme for IT (NPfIT) has effectively had Windows chosen for them.

Which is not a bad outcome to a year of 'tough talking' from the NHS, and probably worth the odd discount. In the 'win' column for the NHS and the rest of the healthcare industry we have the £330 million saving (not much of a saving for some, as it's on licence fees they weren't paying in the first place) plus indeterminate licensing income, while for Microsoft we have the almost unprecedented length of the deal, a direct potential to almost double its user base in UK healthcare, and the UK health industry's adoption of a client UI that ties it to Windows and Office.

The scoresheet derives from two announcements, that of the new licensing agreement and a Microsoft undertaking to develop "a health specific user interface for clinical systems" at "no charge" to the NHS. The latter will "bring uniformity to the various clinical systems that are used across the NHS [and] Microsoft will also supply customised versions of Office and Windows to deliver a consistent look and feel to NHS computer users." Microsoft envisages healthcare ISVs using this UI in their applications, and in the case of the NHS they're not likely to have a choice, given that NHS IT director general Richard Granger sees it being used as "a common look and feel of all clinical applications to improve patient care and safety across the NHS."

The licensing deal provides the NHS with "up to 900,000 licences", compared to the 500,000 it currently has, and this meshes nicely with the UI agreement because Microsoft will be supplying customised versions of Office and Windows "for NHS computer users." Not all NHS users currently use Windows, and not all of the people working with the NHS would currently count themselves as NHS computers users as such, while not all of the Health Trusts would necessarily see Granger's writ as running as far as their choice of desktop software. The NPfIT however does bring with it a considerable increase in centralisation in terms of systems used and purchasing, so Microsoft has cutely contrived matters so that Granger has made his bed, and now everybody else is going to have to get into it with him.

Even before Microsoft is brought into the equation, centralisation has begun to squeeze out smaller suppliers. EMIS, for example, currently produces the most widely-used GP system, but claims it has been unable to sign contracts with any of the five English Local Service Providers (LSPs) for the NPfIT, because it says the conditions that would have been imposed on it were "untenable." In a letter stating its position the company claims the "NPfIT is intent on standardising NHS IT not by encouraging innovation and competition but by monopolising the market place... If the NPfIT policy is about rigorous standardisation that they feel can be achieved by two different suppliers then clearly a third supplier is just as likely to produce a quality system based on agreed standards."

The two clinical systems being used by the LSPs are iSOFT's Lorenzo and IDX's Carecast, these being the two examples of ISVs put forward in the NHS-MS health UI announcement, and also the "two 'core' clinical applications for the NHS", according to NPfIT guidance issued in recent months. According to E-Health Insider, NPfIT COO Gordon Hextall says that the numbers of other systems to be culled via this process should now be referred to as "existing" systems, "due to the pejorative connotations of the term 'legacy'". How sensitive of him.

The UI deal however means that Microsoft now stands to benefit greatly, leveraging Windows and Office into those GP practices which don't already use them, and rolling back rivals' penetration. Sun UK Head of Corporate Affairs Richard Barrington sees this as a direct threat to existing Sun customers in the NHS, pointing out that some health trusts are already using StarOffice, but may now find themselves forced to switch to MS Office instead. "Does Granger have the mandate to force everybody to use this stuff?", he asks irately.

Granger certainly has the power, because the deal was negotiated at the highest levels of Microsoft and the UK government. Last year he threw down the gauntlet, announcing a trial of Sun's Java Desktop System and threatening to roll it out across 800,000 desktops. This again is higher than the NHS' current 500,000 users, but still lower than the total NHS headcount of 1.2 million. Clearly Granger was anticipating a common system for all of the clinicians who would become users under the NPfIT regime, and this system being extended to people who previously hadn't used computers directly to access NHS services.

The new UI and the customised version of Office will also represent additional speedbumps for would-be competitors. If, for example, Sun wished to bid on a future NHS desktop contract, in addition to the current need to match as much general Microsoft functionality as possible it would have to match the UI and the NHS/health-specific version of Office, which would probably involve licensing technology from Microsoft.

The December announcement was swiftly followed in January of this year by a Bill Gates summit with Granger and Secretary of State for Health John Reid. This process is proudly referred to in the NHS' licensing deal announcement, the intent presumably being to impress us with the commercial acumen of Reid and Granger. Gates himself had a busy and rewarding time of it on the trip: the NHS, meetings with Chancellor Gordon Brown, the then OGC head Peter Gershon, a starring role at Brown's entrepreneur summit, and a knighthood. No great problem getting a club class ticket through this time, we'd hazard.

According to the announcement, the Gates meeting was followed by discussions between Granger and Microsoft CEO Steve Ballmer, leading to the formal deal. The timescale, however, is interesting, as the cycle commenced just as the NHS was beginning its JDS trial, and in September the NHS announced the purchase of 5,000 JDS licences for "tactical reasons", and allegedly to allow it to conduct further testing of open source deployments. The current Microsoft deal was at least very close to signing then, but there was an opportunity for some last minute haggling in early October, when Steve Ballmer was last in spotted in the UK.

"The option to use Open Source software in the future remains and continues to be evaluated", says the announcement, but it's difficult to see how this could realistically be the case. The contract, in effect, ties the NHS into a single supplier for desktops, and in that sense flies in the face of Office of Government Commerce advice in its OSS report to "determine whether current technologies and IT policies inhibit future choice; and if so consider what steps may be necessary to prevent future 'lock in'". The OGC has been evaluating open source precisely because it needs government departments to have an alternative to Microsoft. The NHS has meanwhile virtually extinguished the alternative for itself for nine years.

Coincidentally, one of the OGC OSS case studies, of "a government department" which did not wish to give its name, looks strangely familiar. The department "is undertaking a major program to update and improve its IT systems." The "desktop estate is Microsoft-based almost in its entirety, it was evident that deployment of an open source, low cost alternative desktop could provide substantial savings." Anybody we know, do you think? "Sun Microsystems Java Desktop System (JDS) has been identified as a possible alternative desktop solution. In January 2004, an agreement was reached with Sun to conduct a trial of the JDS to assess its suitability for use as a desktop within the organisation."

And in the conclusions, it is revealed that: "The organisation has procured a substantial number of JDS licences for deployment." The trial itself seems to have been of fairly low intensity, with "three notebooks and 12 copies of the JDS... supplied by Sun", but the issues identified and the suggested ways forward are significant. The organisation reported "problems opening files from Windows shared drives, and in using the JDS file manager to copy files." It also complained of "lack of integration with Microsoft Exchange Server", "lack of system management tools" (addressed by an upgrade during the trial), and lack of support for local file encryption. It does however report that "a satisfactory response/resolution was received from Sun Microsystems on all issues raised".

The verdict of the organisation was: "Indications are that the JDS is not yet suited for introduction into a Microsoft-based architecture, but it would be suitable for a green-field site". It's not entirely obvious how the published case study details (we've reproduced the bulk here) might lead to such a conclusion, but if a department were about to announce 900,000 Microsoft licences it would hardly want to be publishing a case study that said JDS would be fine for its purposes. It clearly wouldn't be in the case of some classes of user, but this also goes for one of the other 'anonymous' case studies, Bristol, which is going ahead with a 15-85 per cent Microsoft/StarOffice split. Sun's Barrington says Bristol's 15 per cent MSOffice machines are costing twice as much as the 85 per cent StarOffice: "Extrapolate that to 900,000."

The vast body of current thinking on OSS migration regards a mixed, evolutionary approach as the most rational one, but it's probable that Granger's vision for the NHS rules this out as an option. If, as seems to be the case, the NHS was looking for a single client environment that could work with all of its existing systems and duplicate all of the functionality of Microsoft Office, then Sun JDS could only win the contract if it could do all, not just 'most' or 'enough' of what a full-spec, up to date XP/Office combination could do. It's clearly impossible, and you could therefore say that requirements of this stringency are 'auto-lockin'.

But although the parallels are quite chilling, the anonymous organisation of the OGC case study cannot possibly have been the NHS. Both pilots may have commenced in January, but the NHS would surely have needed more than 12 copies of the JDS to convince Bill Gates it wasn't just bluffing in order to get a price cut. How about 5,000 copies then? Hmmm.... Health Minister John Hutton meanwhile tells us that the NHS-MS deal means improved patient safety, because "NHS staff will continue to use familiar software reducing the possibility of error". This will no doubt include the extra 400,000 not currently covered by Windows licences, those of the existing 500,000 who're not on XP yet, and all 900,000 who've yet to be shipped the familiar new health UI they're going to be using. This software sounds so clever one begins to wonder why anybody wouldn't buy it.

Hutton and the Department of Health however show little sign of grasping the full consequences of what they're doing. In the Commons Hutton has repeatedly painted a rosy picture of the choice-filled future that the NPfIT will bring, while the program itself is relentlessly concentrating power in the hands of a few chosen suppliers and driving choice out of the system as the network extends, culling the very suppliers that Hutton lists as "approved". The latest example, where choice now comes down to one single supplier, just takes the process to its illogical, unsatisfactory conclusion. For nine years. ®

Related stories: Microsoft wins £500m NHS contract BMA calls warning on NHS IT UK Gov open source policy gets an upgrade Open Source ready for prime time in UK.gov, says OGC NHS OSS white paper is 'disappeared' Doctors give sickly outlook for NHS IT NHS IT costs skyrocket

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Microsoft says Scottish NHS must curb IT spend ^[4]

Notes

^ Microsoft website Board of Directorsaccessed 30/01/07
^ Microsoft website Board of Directorsaccessed 30/01/07
^ Microsoft website, Board of Directors
^ Microsoft website, Board of Directors
^Microsoft website, Board of Directors
^ Microsoft website, Board of Directors
^ Microsoft website, Board of Directors
^Microsoft website, Board of Directors
^Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[5]
^Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[6]Microsoft UK Press Center Raymond O'Hareaccessed 18/02/07
^ Scottish Parliament to host the UK’s first Microsoft Government Leaders’ Forum | 20 September 2006.[7]Microsoft UK Press Center Raymond O'Hareaccessed 18/02/07
^ Lucy Sherriff Microsoft says Scottish NHS must curb IT spend: Unusual advice from a vendor The Register, Published Wednesday 5th January 2005 13:25 GMT
^Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^ Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^ Microsoft Website UK executives accessed 21/02/07
^ Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed Microsoft Website UK executives accessed 21/02/0721/02/07
^Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^Microsoft Website UK executives accessed 21/02/07
^ Scotsman website Billionaire, benefactor...but is Bill Gates a force for good? Microsoft and Scottish executive Agreement accessed 28/02/07
^ Scottish Executive Website Scottish executive Website Shared Services Strategy

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