Henley Centre for Customer Management

The Henley Centre for Customer Management is a department of the University of Reading that offers executive education. It is run by Henley Business School, which numbers among its past clients Microsoft, Shell, the UK and foreign governments, and non–governmental bodies including the United Nations.

Here is its description on the University of Reading website:

The Henley Centre for Customer Management, under the directorship of Professor Moira Clark, provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought- leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. The primary goal of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. This aligns with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.

People

• Prof Moira Clark - director

Funding

The Centre is sponsored by Vertex, an international business process outsourcer specialising in customer management.

Members

As of 2008:

• Vertex
• 3M UK Ltd
• Bausch & Lomb
• Balfour Beatty
• Carphone Warehouse
• Cisco Systems
• Cognizant Technology Solutions
• The Cooperative Financial Services
• Defence Science and Technology Laboratory
• Ecclesiastical Insurance Group
• GlaxoSmithKline
• Kelly Services