Difference between revisions of "Henley Centre for Customer Management"

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Here is its description on the University of Reading website:
 
Here is its description on the University of Reading website:
 
:The Henley Centre for Customer Management, under the directorship of Professor [[Moira Clark]], provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought- leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. The primary goal of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. This aligns with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.<ref>[http://www.henley.reading.ac.uk/executiveeducation/excellence/cl-henleycentrecustomermgmt.aspx The Henley Centre for Customer Management], Univ of Reading website, accessed 9 Nov 2009</ref>
 
:The Henley Centre for Customer Management, under the directorship of Professor [[Moira Clark]], provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought- leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. The primary goal of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. This aligns with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.<ref>[http://www.henley.reading.ac.uk/executiveeducation/excellence/cl-henleycentrecustomermgmt.aspx The Henley Centre for Customer Management], Univ of Reading website, accessed 9 Nov 2009</ref>
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==History==
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The Management College at Henley (Henley Management College) was founded in 1946. The College is the longest established management school in Europe and has called itself "the seed-bed for many developments in management education in the U.K. and the rest of the world." It also states, "Many thousands of senior managers from industry, commerce, financial institutions and the public service and from all over the world have attended Henley courses."<ref>Henley: The Management College ''Management Research News'' Year: 1982 Volume: 5 Issue: 2 Page: 18-21 ISSN: 0140-9174 DOI: 10.1108/eb027805 Publisher: MCB UP Ltd</ref>
  
 
==People==
 
==People==

Revision as of 11:05, 10 November 2009

The Henley Centre for Customer Management (previously called Henley Management College) is a department of the University of Reading that offers executive education. It is run by Henley Business School,[1] which numbers among its past clients Microsoft, Shell, the UK and foreign governments, and non–governmental bodies including the United Nations.[2]

Here is its description on the University of Reading website:

The Henley Centre for Customer Management, under the directorship of Professor Moira Clark, provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought- leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. The primary goal of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. This aligns with the aim of Henley Business School to deliver high quality contributions to thought leadership, through research into the management of organisations.[3]

History

The Management College at Henley (Henley Management College) was founded in 1946. The College is the longest established management school in Europe and has called itself "the seed-bed for many developments in management education in the U.K. and the rest of the world." It also states, "Many thousands of senior managers from industry, commerce, financial institutions and the public service and from all over the world have attended Henley courses."[4]

People

Funding

The Henley Centre for Customer Management is sponsored by Vertex, an international business process outsourcer specialising in customer management.[6]

Members

As of 2008:[7]

Affiliations

Henley Management College appears to be the same place as the Henley Centre for Customer Management, as they share the same address, below.

Resources

Contact

Address: Henley Business School, Greenlands, Henley-on-Thames, Oxfordshire RG9 3AU, UK

References

  1. ↑ About Us, Henley Centre for Customer Management website, accessed 9 Nov 2009
  2. ↑ Funded research at Henley Business School/Leading research at Henley Business School, Univ of Reading website, accessed 9 Nov 2009
  3. ↑ The Henley Centre for Customer Management, Univ of Reading website, accessed 9 Nov 2009
  4. ↑ Henley: The Management College Management Research News Year: 1982 Volume: 5 Issue: 2 Page: 18-21 ISSN: 0140-9174 DOI: 10.1108/eb027805 Publisher: MCB UP Ltd
  5. ↑ The Henley Centre for Customer Management, Univ of Reading website, accessed 9 Nov 2009
  6. ↑ The Henley Centre for Customer Management, Univ of Reading website, accessed 9 Nov 2009
  7. ↑ Members, The Henley Centre for Customer Management website, accessed 9 Nov 2009
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