National Consumer Federation

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The National Consumer Federation was set up in 2001 by the amalgamation of the Consumer Congress and the National Federation of Consumer Groups. The President of the NCF is Baroness Wilcox of Plymouth, member of the House of Lords Select Committee on Consumer Affairs and the Environment, the Chairman is Helena Twist[1].

On its website, the NCF outlines its objectives as:

"To educate and inform consumers for the public benefit, with reference to the key guiding principles of Choice, Information, Representation, Access to goods and services, Quality, Fairness, Safety and Redress, by all or any of the following means
  • promotion of consumer education and research to increase the awareness and effectiveness of consumers to those issues that affect them.
  • provision of a means of communication with government, commerce and industry, regulators and other interested parties.
  • encouraging and supporting members and member organisations to work together better and to promote their activities.
  • consulting with and representation of grassroots members; circulating, publishing and disseminating their views and, where appropriate, responding to consultations on their behalf


  1. ^ National Consumer Council (2007) Background, accessed 22/03/07