Serco

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Serco is a giant outsourcing company operating in the UK, described as ""probably the biggest company you've never heard of."[1]

Areas it operates in include the following: health, defence, transport, prisons, education, aviation and leisure.

Healthcare

Serco health employs over 300 doctors and nurses in primary care and community health services, including out of hours care. Serco also provides facilities management in three NHS hospitals and prison health care.

It was beaten by Circle in a bid to be the first private healthcare company to run an NHS hospital.[2]

Nuclear

Serco describes itself as one of the world's most experienced companies in nuclear safety, technology and management.

Lobbyists

  • Bellenden - lists 'Serco Defence, Science and Nuclear' as a client on the UK Public Affairs Council register in 2011. [3]

Controversy

PR Week reported in November 2010:

"Outsourcing giant Serco is on the hunt for fresh public affairs support as it seeks to restore its reputation in Westminster following a barrage of negative headlines. Serco... has been attacked for the manner in which it conducts negotiations with suppliers. Last week, the company was forced to apologise for demanding cash rebates from its biggest suppliers in an attempt to help it deliver the Government's cost savings. According to reports, Serco's stance angered Cabinet Office minister Francis Maude because the Government had agreed with Serco that the cuts would come from its own profit margins, rather than those of suppliers and sub-contractors.[4]

Lobbying

  • Four Communications also list Serco as a client as of November 2011 on the UK Public Affairs Council register. [6]
  • Serco previously enlisted Weber Shandwick Square Mile for its financial communications work from 2000-2005, though its relationship was on an ad hoc basis according to PR Week until the arrival of Serco director of corporate communications Dominic Cheetham from British Gas in 2004. [7]

People

Legal firms used

Contacts

Website:http://www.serco.com

Notes

  1. Jane Martinson, Happy, touchy feel and driven by god, The Guardian, 24 February 2006
  2. Private firm becomes first to run NHS hospital, BBC. 25 Nov 2010
  3. UK Public Affairs Council register for the Period 1 September 2011 to 30 November 2011
  4. David Singleton, Under-fire Serco calls for help with lobbying, Pr Week, 12 Nov 2010
  5. New-Biz roundup, Public Affairs News, Dec 2010
  6. UKPAC Register, Period 1 September 2011 to 30 November 2011
  7. Tom Williams, Square Mile out as Serco reviews financial comms, PR Week, 17 June 2005
  8. [www.chambersandpartners.com/ftse-survey Lawyers to the top FTSE 100 companies], Chambers and Partners, accessed 28 May 2012