Difference between revisions of "Serco"

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'''Serco''' is a giant outsourcing FTSE 100 company operating in the UK, described as ""probably the biggest company you've never heard of."<ref>Jane Martinson, [http://www.guardian.co.uk/business/2006/feb/24/columnists.guardiancolumnists Happy, touchy feel and driven by god], The Guardian, 24 February 2006</ref>
 
'''Serco''' is a giant outsourcing FTSE 100 company operating in the UK, described as ""probably the biggest company you've never heard of."<ref>Jane Martinson, [http://www.guardian.co.uk/business/2006/feb/24/columnists.guardiancolumnists Happy, touchy feel and driven by god], The Guardian, 24 February 2006</ref>
  
Areas it operates in include the following: health, defence, transport, prisons, education, aviation and leisure.
+
Areas it operates in include health, defence, nuclear power, transport, prisons, education, aviation and leisure.
  
 
==Healthcare==
 
==Healthcare==
 
Serco health employs over 300 doctors and nurses in primary care and community health services, including out of hours care. Serco also provides facilities management in three NHS hospitals and prison health care.
 
Serco health employs over 300 doctors and nurses in primary care and community health services, including out of hours care. Serco also provides facilities management in three NHS hospitals and prison health care.
  
It was beaten by [[Circle]] in a bid to be the first private healthcare company to run an NHS hospital.<ref>[http://www.bbc.co.uk/news/health-11838687 Private firm becomes first to run NHS hospital], BBC. 25 Nov 2010</ref>
+
It was beaten by [[Circle]] in a 2010 bid to be the first private healthcare company to run an NHS hospital.<ref>[http://www.bbc.co.uk/news/health-11838687 Private firm becomes first to run NHS hospital], BBC. 25 Nov 2010</ref> 
 +
 
 +
In May 2012 a ''Guardian'' investigation revealed that Serco, which is poised to win much of the new wave of NHS outsourcing contracts, was under investigation by the health regulator, the Care Quality Commission. It had allegedly provided an "unsafe" out-of-hours GP service, and there were claims that it had manipulated results where it failed to meet targets. <ref>Felicity Lawrence [http://www.guardian.co.uk/society/2012/may/25/serco-investigated-claims-unsafe-hours-gp Serco investigated over claims of 'unsafe' out-of-hours GP service], guardian.co.uk, Friday 25 May 2012 21.56 BS </ref>
  
 
==Nuclear==
 
==Nuclear==
Line 14: Line 16:
 
It also gives 'independent advice to the Royal Navy on the safety of their nuclear submarines for over 45 years, providing safety documentation, independent peer review, risk management, human factors and occupational safety support'. <ref name="nuclear"/>
 
It also gives 'independent advice to the Royal Navy on the safety of their nuclear submarines for over 45 years, providing safety documentation, independent peer review, risk management, human factors and occupational safety support'. <ref name="nuclear"/>
  
In May 2012 Serco announced it was in talks with [[AMEC]], a UK consultancy, engineering, and project management services company about selling TCS. <ref> I-Nuclear, [http://www.i-nuclear.com/2012/05/23/amec-in-talks-to-buy-serco-groups-nuclear-technical-consulting-services/ Amec in talks to buy Serco Group’s nuclear Technical Consulting Services], May 23, 2012, accessed 28 May 2012 </ref>
+
In May 2012 Serco announced it was in talks with [[AMEC]], a UK consultancy, engineering and project management services company about selling TCS. <ref> I-Nuclear, [http://www.i-nuclear.com/2012/05/23/amec-in-talks-to-buy-serco-groups-nuclear-technical-consulting-services/ Amec in talks to buy Serco Group’s nuclear Technical Consulting Services], May 23, 2012, accessed 28 May 2012 </ref>
 +
 
 +
AMEC completed the acquisition in July for GBP 137 million and integrated TCS into its own business during 2012. <ref> Nuclear Engineering International, [http://www.neimagazine.com/story.asp?sectionCode=132&storyCode=2062663 AMEC acquires Serco nuclear business], 02 July 2012, acc 10 September 2012 </ref>  
  
===Nuclear partnerships===
+
===Atomic Weapons Establishment===
*Partners with [[University of Manchester]] and [[Battelle]] to manage the [[National Nuclear Laboratory]] (NNL), 'the leading nuclear technology services provider in the UK.  NNL has expertise across the full range of nuclear technology, including waste management, nuclear safety and non-proliferation, materials and corrosion and plant inspection.  
+
Serco manages the UK [[Atomic Weapons Establishment]] (AWE) as part of a consortium with [[Lockheed Martin]] and [[Jacobs]]. According to Serco, 'AWE is one of the most advanced research, design and production facilities in the world, developing the sophisticated materials, quantum physics and computer modelling vital to the safe and effective maintenance of the UK's nuclear deterrentAWE experts also play a leading role in nuclear non-proliferation and international nuclear security'. <ref name="nuclear"/>
  
*Serco manages the UK [[Atomic Weapons Establishment]] (AWE) as part of a consortium with [[Lockheed Martin]] and [[Jacobs]]. According to Serco, 'AWE is one of the most advanced research, design and production facilities in the world, developing the sophisticated materials, quantum physics and computer modelling vital to the safe and effective maintenance of the UK's nuclear deterrent.  AWE experts also play a leading role in nuclear non-proliferation and international nuclear security'. <ref name="nuclear"/>  
+
===National Nuclear Laboratory===
 +
Serco partners with [[University of Manchester]] and [[Battelle]] to manage the [[National Nuclear Laboratory]] (NNL), 'the leading nuclear technology services provider in the UK.  NNL has expertise across the full range of nuclear technology, including waste management, nuclear safety and non-proliferation, materials and corrosion and plant inspection. <ref name="nuclear"/>  
  
 
===External lobbyists===
 
===External lobbyists===
*[[Bellenden]] - lists 'Serco Defence, Science and Nuclear' as a client on the UK Public Affairs Council and APPC registers from 2010-2012. <ref> Association of Professional Political Consultants. APPC Register Entry, 1 Sep - 30 Nov 2010 </ref> <ref> UK Public Affairs Council register for the Period 1 September 2011 to 30 November 2011 </ref> <ref> APPC Register Entry, 1 Jun - 31 Aug 2011 and APPC Register Entry, 1 Dec 2011 - 29 Feb 2012 </ref>
+
*[[Bellenden Public Affairs|Bellenden]] - lists 'Serco Defence, Science and Nuclear' as a client on the UK Public Affairs Council and APPC registers from 2010-2012. <ref> Association of Professional Political Consultants. APPC Register Entry, 1 Sep - 30 Nov 2010 </ref> <ref> UK Public Affairs Council register for the Period 1 September 2011 to 30 November 2011 </ref> <ref> APPC Register Entry, 1 Jun - 31 Aug 2011 and APPC Register Entry, 1 Dec 2011 - 29 Feb 2012 </ref>
 +
 
 +
==Immigration==
 +
Serco has run immigration detention centres in the UK and Australia. In the UK, the business operated initially through Serco-subsidiary [[Premier Prison Services]], which ran [[Dungavel IRC]] and designed, built and ran [[Colnbrook IRC]] from 2004 to 2014.<ref>[https://corporatewatch.org/news/2011/aug/11/serco-dismisses-self-harm-immigration-prisons-bargaining-tool, Serco dismisses self-harm in immigration prisons as 'bargaining tool'] Corporate Watch, 12 August 2011</ref> Serco won the contract to run [[Yarl's Wood IRC]] in April 2007 and won the contract again in 2014, despite significant failings on the first contract.<ref>[http://www.dailymail.co.uk/wires/pa/article-2847360/New-Yarls-Wood-contract-Serco.html, New Serco Yarl's Wood deal slammed] Daily Mail, 24 November 2014</ref>
  
 
==Controversy==
 
==Controversy==
 +
===Government's cost-savings===
 
''PR Week'' reported in November 2010:  
 
''PR Week'' reported in November 2010:  
 
:"Outsourcing giant Serco is on the hunt for fresh public affairs support as it seeks to restore its reputation in Westminster following a barrage of negative headlines. Serco... has been attacked for the manner in which it conducts negotiations with suppliers. Last week, the company was forced to apologise for demanding cash rebates from its biggest suppliers in an attempt to help it deliver the Government's cost savings. According to reports, Serco's stance angered Cabinet Office minister Francis Maude because the Government had agreed with Serco that the cuts would come from its own profit margins, rather than those of suppliers and sub-contractors.<ref>David Singleton, [http://www.brandrepublic.com/news/1040220/Public-Affairs-Under-fire-Serco-calls-help-lobbying/?DCMP=ILC-SEARCH Under-fire Serco calls for help with lobbying], Pr Week, 12 Nov 2010</ref>
 
:"Outsourcing giant Serco is on the hunt for fresh public affairs support as it seeks to restore its reputation in Westminster following a barrage of negative headlines. Serco... has been attacked for the manner in which it conducts negotiations with suppliers. Last week, the company was forced to apologise for demanding cash rebates from its biggest suppliers in an attempt to help it deliver the Government's cost savings. According to reports, Serco's stance angered Cabinet Office minister Francis Maude because the Government had agreed with Serco that the cuts would come from its own profit margins, rather than those of suppliers and sub-contractors.<ref>David Singleton, [http://www.brandrepublic.com/news/1040220/Public-Affairs-Under-fire-Serco-calls-help-lobbying/?DCMP=ILC-SEARCH Under-fire Serco calls for help with lobbying], Pr Week, 12 Nov 2010</ref>
  
==Lobbying==
+
===Electronic tagging contract===
*Serco employs [[Weber Shandwick]] for lobbying services. The account is led by [[Joe Phelan]] at Weber.<ref>[http://www.publicaffairsnews.com/no_cache/home/uk-news/news-detail/newsarticle/new-biz-round-up-december-2010/73 New-Biz roundup], Public Affairs News, Dec 2010</ref> Serco previously employed lobbying firm [[Fleishman-Hillard]] for a 'specific lobbying issue' until 2010.
+
In June 2015 it was announced both [[G4S]] and Serco are under investigation by the [[Serious Fraud Office]] (SFO) for a charge of overcharging 'the government on contracts to deliver electronic tagging of convicted offenders'. The original contracts were won in 2005 and worth £700 million, but in 2013, when the contracts were due for renewal, the [[Ministry of Justice]] (MoJ) asked for supporting documentation from bidders. Anomalies were found in the data and the government called in [[PricewaterhouseCoopers]] for a forensic audit, leading to both firms pulling out and the SFO being brought in.
  
*[[Four Communications]] also list Serco as a client as of November 2011 on the UK Public Affairs Council register. <ref> UKPAC Register, Period 1 September 2011 to 30 November 2011 </ref>
+
Both firms agreed to repay the taxpayer, with Serco paying £68.5 million and [[G4S]] paying £109 million, whilst, the then justice secretary, [[Chris Grayling]] announced that the contracts would be taken over by another outsourcing firm, [[Capita]], on an interim basis using the [[G4S]] and Serco equipment. Technology firm [[Buddi]] were supposed to take over the contract, but were dropped in March 2014, with the view of [[Steatite]] Limited taking over in December 2014.
 +
 
 +
Data from the [[Centre for Crime and Justice Studies]] shows that, between March 2014 and February 2015, the mishandling of the contracts has lead to the MoJ continuing to pay [[G4S]] and Serco for the electronic tags, to the tune of £8.7 million and £4.5 million respectively. When the contracts were cancelled [[Chris Grayling|Grayling]], 'promised "a fresh start for electronic monitoring"', [[Matt Ford]], who undertook the work, said 'The amount of public money that has continued to be paid to these two companies for services that they have found to be managing at best incompetently, and at worst fraudulently, raises yet more serious questions about the nature of markets in public services and what happens when they go wrong.'
 +
 
 +
On the topic, the MoJ have said:
 +
:'[[G4S]] and Serco no longer deliver electronic monitoring services. We have always been clear [[Capita]] would continue to use the [[G4S]] and Serco equipment until new tags were developed.'<ref> Ian Dunt [http://www.politics.co.uk/news/2015/06/25/moj-paid-g4s-serco-millions-for-electronic-tagging-during-fr MoJ paid G4S & Serco millions for electronic tagging during fraud investigation] ''Politics'', 25 June 2015, accessed 25 June 2015.</ref>
 +
 
 +
==Lobbying / PR agencies (as of 2015)==
 +
*[[Weber Shandwick]] (PR and lobbying). <ref> PRCA Public Affairs Register: Consultancies – March to May 2013 </ref> The account was led by [[Joe Phelan]] at Weber.<ref>[http://www.publicaffairsnews.com/no_cache/home/uk-news/news-detail/newsarticle/new-biz-round-up-december-2010/73 New-Biz roundup], Public Affairs News, Dec 2010</ref>
 +
 
 +
*[[Tetra Strategy]] (serco listed as a lobbying client).<ref>[http://www.prca.org.uk/assets/files/PublicAffairsRegister.pdf PRCA voluntary register of lobbyists], accessed December 2015</ref>
 +
 
 +
===Previous lobbying agencies===
 +
*Serco employed [[Fishburn Hedges]] until February 2014<ref name="MR"> [http://www.appc.org.uk/wp-content/uploads/FEB-14-REG-7.3.1411.pdf Register for 1st December 2013 - 28th February 2014] ''APPC'', accessed 28 January 2015</ref>
 +
 
 +
*Serco previously employed lobbying firm [[Fleishman-Hillard]] for a 'specific lobbying issue' until 2010. 
 +
 
 +
*[[Four Communications]] also listed Serco as a client as of November 2011 on the UK Public Affairs Council register. <ref>[http://www.appc.org.uk/wp-content/uploads/appc_register_1_september_2008_to_30_november_2008_update_170209.pdf Register Entry for 1 September 2008 to 30 November 2008] ''APPC'', accessed 28 January 2015 </ref> <ref name="sept14"> [http://www.appc.org.uk/members/register/register-profile/?company=Four%20Communications Register 1st September 2014 - 30th November 2014] ''APPC'', accessed 28 January 2015 </ref> and throughout 2014.
  
 
*Serco previously enlisted [[Weber Shandwick Square Mile]] for its financial communications work from 2000-2005, though its relationship was on an ad hoc basis according to ''PR Week'' until the arrival of Serco director of corporate communications [[Dominic Cheetham]] from British Gas in 2004. <ref> Tom Williams, Square Mile out as Serco reviews financial comms, PR Week, 17 June 2005 </ref>
 
*Serco previously enlisted [[Weber Shandwick Square Mile]] for its financial communications work from 2000-2005, though its relationship was on an ad hoc basis according to ''PR Week'' until the arrival of Serco director of corporate communications [[Dominic Cheetham]] from British Gas in 2004. <ref> Tom Williams, Square Mile out as Serco reviews financial comms, PR Week, 17 June 2005 </ref>
  
 
==People==
 
==People==
*[[Christopher Hyman]], chief executive
+
*[[Rupert Soames]], CEO: Winston Churchill's grandson
*[[Stephanie Elsy]], UK director of government relations.
+
*[[Charles Carr]], director of communications, UK & European Local & Regional Government. Formerly communications director, Defence, Science and Nuclear at Serco. Previously was director of communications, Mortgages at [[Lloyds Banking Group]] and has worked at [[Celerant Consulting]] and [[BAE Systems]] <Ref> [http://uk.linkedin.com/in/charlescarrcomms Charles Carr profile], LinkedIn, accessed 28 May 2011 </ref>
*[[Lisa Lipshaw]], government relations manager
+
*[[Faye Shaw]] - Managing director for UK Citizen Services Business <ref>[Dods people, https://www.civilserviceworld.com/articles/analysis/latest-moves-civil-service-public-affairs-%E2%80%93-may-6 Arrivals, moves and departures], ''Civil Service World'', 6 May 2016, accessed 9 May 2016</ref>
*[[Charles Carr]], communications director, Defence, Science and Nuclear, since 2011, based in Bath. Previously was director of communications, Mortgages at [[Lloyds Banking Group]] and has worked at [[Celerant Consulting]] and [[BAE Systems]] <Ref> [http://uk.linkedin.com/in/charlescarrcomms Charles Carr profile], LinkedIn, accessed 28 May 2011 </ref>
+
 
 +
==Board==
 +
*[[Roy Gardner]], chair
 +
*[[Rupert Soames]], CEO
 +
*[[Ed Casey]], Group Chief Operating Officer
 +
*[[Angus Cockburn]], Chief Financial Officer
 +
*[[Mike Clasper]]: previously the Group Chief Executive of [[BAA]] plc from 2003 to 2006 and Chairman of [[Her Majesty's Revenue and Customs]], [[HMRC]], from 2008 to 2012
 +
*[[Ralph D Crosby]], Jr: former chairman of [[EADS]] North America
 +
*[[Tamara Ingram]], Executive Vice President at [[WPP]], where she is Managing Director at [[Grey Group]] and CEO, [[Team P&G]].
 +
*[[Rachel Lomax]]: former Deputy Governor of the [[Bank of England]] from 2003 to 2008; ex-Permanent Secretary at both the [[Department for Transport]] and the [[Department for Work and Pensions]]. Current non-executive director of [[HSBC Holdings]] plc; non-executive director at The [[Scottish American Investment Company]] plc and [[Heathrow Airport Holdings]] Ltd.
 +
*[[Angie Risley]], Group Human Resources Director of J [[Sainsbury]]
 +
*[[Malcolm Wyman]], non-executive director of [[Imperial Tobacco]] Group; ex-Chief Financial Officer of [[SABMiller]]
 +
 
 +
===Former employees===
 +
*[[Stephanie Elsy]], former UK director of government relations (to 2012). Left to establish a consultancy business, [[Stephanie Elsy Associates]], an advisory consultancy specialising in public sector services and the government contracting markets.
 +
*[[Lisa Lipshaw]], government relations manager (to 2014). Left to become Thameslink Communications Manager for [[Southeastern Railway]]
 +
*[[Christopher Hyman]], former chief executive
 +
*[[Nikki Da Costa]]; former Serco lobbyist<ref>[https://www.serco.com/about/ataglance/director-profiles Director Profiles], Serco website, accessed Nov 2015</ref>
 +
 
 +
==Revolving Door==
 +
*[[Lord Filkin]], former minister at the Home Office, the Department for Education & Skills and the Department for Constitutional Affairs, and a government whip in the House of Lords, was appointed non-executive director in 2006.<ref> [http://acoba.independent.gov.uk/media/acoba/assets/acobaninthreport2006_08.pdf The Advisory Committee on Business Appointments Ninth Report 2006-2008] ''Advisory Committee on Business Appointments'', accessed 4 November 2014 </ref>
  
 
==Legal firms used==
 
==Legal firms used==
Line 52: Line 98:
 
[[Category:Healthcare Industry]]
 
[[Category:Healthcare Industry]]
 
[[Category:Nuclear Spin]]
 
[[Category:Nuclear Spin]]
 +
[[Category:Security Industry]]
 +
[[Category:UK Immigration Detention Contractors]]
 +
[[Category:Detention Industry]]

Latest revision as of 15:29, 9 May 2016

Serco is a giant outsourcing FTSE 100 company operating in the UK, described as ""probably the biggest company you've never heard of."[1]

Areas it operates in include health, defence, nuclear power, transport, prisons, education, aviation and leisure.

Healthcare

Serco health employs over 300 doctors and nurses in primary care and community health services, including out of hours care. Serco also provides facilities management in three NHS hospitals and prison health care.

It was beaten by Circle in a 2010 bid to be the first private healthcare company to run an NHS hospital.[2]

In May 2012 a Guardian investigation revealed that Serco, which is poised to win much of the new wave of NHS outsourcing contracts, was under investigation by the health regulator, the Care Quality Commission. It had allegedly provided an "unsafe" out-of-hours GP service, and there were claims that it had manipulated results where it failed to meet targets. [3]

Nuclear

Nuclear spin.png This article is part of the Nuclear Spin project of Spinwatch.

Serco describes itself as 'one of the world's most experienced companies in nuclear safety, technology and management'. Its nuclear Technical Consulting Services (TCS) division supports the operation of over 20 nuclear reactors, and 'serves as the lead nuclear safety advisor to Westinghouse, designer of the AP1000 nuclear reactor currently under assessment for the UK's new civil nuclear programme'. [4]

It also gives 'independent advice to the Royal Navy on the safety of their nuclear submarines for over 45 years, providing safety documentation, independent peer review, risk management, human factors and occupational safety support'. [4]

In May 2012 Serco announced it was in talks with AMEC, a UK consultancy, engineering and project management services company about selling TCS. [5]

AMEC completed the acquisition in July for GBP 137 million and integrated TCS into its own business during 2012. [6]

Atomic Weapons Establishment

Serco manages the UK Atomic Weapons Establishment (AWE) as part of a consortium with Lockheed Martin and Jacobs. According to Serco, 'AWE is one of the most advanced research, design and production facilities in the world, developing the sophisticated materials, quantum physics and computer modelling vital to the safe and effective maintenance of the UK's nuclear deterrent. AWE experts also play a leading role in nuclear non-proliferation and international nuclear security'. [4]

National Nuclear Laboratory

Serco partners with University of Manchester and Battelle to manage the National Nuclear Laboratory (NNL), 'the leading nuclear technology services provider in the UK. NNL has expertise across the full range of nuclear technology, including waste management, nuclear safety and non-proliferation, materials and corrosion and plant inspection. [4]

External lobbyists

  • Bellenden - lists 'Serco Defence, Science and Nuclear' as a client on the UK Public Affairs Council and APPC registers from 2010-2012. [7] [8] [9]

Immigration

Serco has run immigration detention centres in the UK and Australia. In the UK, the business operated initially through Serco-subsidiary Premier Prison Services, which ran Dungavel IRC and designed, built and ran Colnbrook IRC from 2004 to 2014.[10] Serco won the contract to run Yarl's Wood IRC in April 2007 and won the contract again in 2014, despite significant failings on the first contract.[11]

Controversy

Government's cost-savings

PR Week reported in November 2010:

"Outsourcing giant Serco is on the hunt for fresh public affairs support as it seeks to restore its reputation in Westminster following a barrage of negative headlines. Serco... has been attacked for the manner in which it conducts negotiations with suppliers. Last week, the company was forced to apologise for demanding cash rebates from its biggest suppliers in an attempt to help it deliver the Government's cost savings. According to reports, Serco's stance angered Cabinet Office minister Francis Maude because the Government had agreed with Serco that the cuts would come from its own profit margins, rather than those of suppliers and sub-contractors.[12]

Electronic tagging contract

In June 2015 it was announced both G4S and Serco are under investigation by the Serious Fraud Office (SFO) for a charge of overcharging 'the government on contracts to deliver electronic tagging of convicted offenders'. The original contracts were won in 2005 and worth £700 million, but in 2013, when the contracts were due for renewal, the Ministry of Justice (MoJ) asked for supporting documentation from bidders. Anomalies were found in the data and the government called in PricewaterhouseCoopers for a forensic audit, leading to both firms pulling out and the SFO being brought in.

Both firms agreed to repay the taxpayer, with Serco paying £68.5 million and G4S paying £109 million, whilst, the then justice secretary, Chris Grayling announced that the contracts would be taken over by another outsourcing firm, Capita, on an interim basis using the G4S and Serco equipment. Technology firm Buddi were supposed to take over the contract, but were dropped in March 2014, with the view of Steatite Limited taking over in December 2014.

Data from the Centre for Crime and Justice Studies shows that, between March 2014 and February 2015, the mishandling of the contracts has lead to the MoJ continuing to pay G4S and Serco for the electronic tags, to the tune of £8.7 million and £4.5 million respectively. When the contracts were cancelled Grayling, 'promised "a fresh start for electronic monitoring"', Matt Ford, who undertook the work, said 'The amount of public money that has continued to be paid to these two companies for services that they have found to be managing at best incompetently, and at worst fraudulently, raises yet more serious questions about the nature of markets in public services and what happens when they go wrong.'

On the topic, the MoJ have said:

'G4S and Serco no longer deliver electronic monitoring services. We have always been clear Capita would continue to use the G4S and Serco equipment until new tags were developed.'[13]

Lobbying / PR agencies (as of 2015)

Previous lobbying agencies

  • Serco previously employed lobbying firm Fleishman-Hillard for a 'specific lobbying issue' until 2010.
  • Four Communications also listed Serco as a client as of November 2011 on the UK Public Affairs Council register. [18] [19] and throughout 2014.
  • Serco previously enlisted Weber Shandwick Square Mile for its financial communications work from 2000-2005, though its relationship was on an ad hoc basis according to PR Week until the arrival of Serco director of corporate communications Dominic Cheetham from British Gas in 2004. [20]

People

Board

Former employees

Revolving Door

  • Lord Filkin, former minister at the Home Office, the Department for Education & Skills and the Department for Constitutional Affairs, and a government whip in the House of Lords, was appointed non-executive director in 2006.[24]

Legal firms used

Contacts

Website:http://www.serco.com

Notes

  1. Jane Martinson, Happy, touchy feel and driven by god, The Guardian, 24 February 2006
  2. Private firm becomes first to run NHS hospital, BBC. 25 Nov 2010
  3. Felicity Lawrence Serco investigated over claims of 'unsafe' out-of-hours GP service, guardian.co.uk, Friday 25 May 2012 21.56 BS
  4. 4.0 4.1 4.2 4.3 Nuclear, Serco website, accessed 28 May 2012
  5. I-Nuclear, Amec in talks to buy Serco Group’s nuclear Technical Consulting Services, May 23, 2012, accessed 28 May 2012
  6. Nuclear Engineering International, AMEC acquires Serco nuclear business, 02 July 2012, acc 10 September 2012
  7. Association of Professional Political Consultants. APPC Register Entry, 1 Sep - 30 Nov 2010
  8. UK Public Affairs Council register for the Period 1 September 2011 to 30 November 2011
  9. APPC Register Entry, 1 Jun - 31 Aug 2011 and APPC Register Entry, 1 Dec 2011 - 29 Feb 2012
  10. Serco dismisses self-harm in immigration prisons as 'bargaining tool' Corporate Watch, 12 August 2011
  11. New Serco Yarl's Wood deal slammed Daily Mail, 24 November 2014
  12. David Singleton, Under-fire Serco calls for help with lobbying, Pr Week, 12 Nov 2010
  13. Ian Dunt MoJ paid G4S & Serco millions for electronic tagging during fraud investigation Politics, 25 June 2015, accessed 25 June 2015.
  14. PRCA Public Affairs Register: Consultancies – March to May 2013
  15. New-Biz roundup, Public Affairs News, Dec 2010
  16. PRCA voluntary register of lobbyists, accessed December 2015
  17. Register for 1st December 2013 - 28th February 2014 APPC, accessed 28 January 2015
  18. Register Entry for 1 September 2008 to 30 November 2008 APPC, accessed 28 January 2015
  19. Register 1st September 2014 - 30th November 2014 APPC, accessed 28 January 2015
  20. Tom Williams, Square Mile out as Serco reviews financial comms, PR Week, 17 June 2005
  21. Charles Carr profile, LinkedIn, accessed 28 May 2011
  22. [Dods people, https://www.civilserviceworld.com/articles/analysis/latest-moves-civil-service-public-affairs-%E2%80%93-may-6 Arrivals, moves and departures], Civil Service World, 6 May 2016, accessed 9 May 2016
  23. Director Profiles, Serco website, accessed Nov 2015
  24. The Advisory Committee on Business Appointments Ninth Report 2006-2008 Advisory Committee on Business Appointments, accessed 4 November 2014
  25. [www.chambersandpartners.com/ftse-survey Lawyers to the top FTSE 100 companies], Chambers and Partners, accessed 28 May 2012